FREE PDF 2025 HIGH-QUALITY PEOPLECERT ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT: ITIL 4 PRACTITIONER: RELEASE MANAGEMENT EXAM DETAILED ANSWERS

Free PDF 2025 High-quality Peoplecert ITIL-4-Practitioner-Release-Management: ITIL 4 Practitioner: Release Management Exam Detailed Answers

Free PDF 2025 High-quality Peoplecert ITIL-4-Practitioner-Release-Management: ITIL 4 Practitioner: Release Management Exam Detailed Answers

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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
What is a description of a release?

  • A. The guidelines for collating two or more changes
  • B. A set of new service features that will benefit users
  • C. The repeated building and testing of code leading to deployment
  • D. All updated service versions that are mandatory for users

Answer: B

Explanation:
In ITIL 4, a release is defined as the output of the release management practice that is made available to users.
TheITIL 4 Practitioner: Release Managementdocument states:"A release is a version of a service or a set of service components that is made available for use. It often includes new or changed features that deliver value to users"(Section 2.2).
* Option A (A set of new service features that will benefit users) aligns with the definition, as a release typically includes new or changed features intended to provide value to users.
* Option B (The repeated building and testing of code) describes a development process (e.g., continuous integration), not the release itself.
* Option C (All updated service versions that are mandatory for users) is incorrect because releases are not always mandatory; ITIL 4 allows for push or pull approaches.
* Option D (Guidelines for collating changes) describes a process or policy, not the release itself.
The correct description of a release is a set of features or components made available for use, making A the correct answer.


NEW QUESTION # 21
Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

  • A. Release model review and development
  • B. Release management approach review and development
  • C. Product architecture and service relationship analysis
  • D. Release execution

Answer: A

Explanation:
The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).
* Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.
* Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.
* Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.
* Option D (Release execution) is the process of deploying a release, not developing or standardizing models.
The correct answer is B, as it directly relates to standardizing release preparation through model development.


NEW QUESTION # 22
A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams. What is the BEST way for the organization to position release management in the new organizational structure?

  • A. Establish a centralized release management team to manage all releases
  • B. Delegate most release management responsibilities to product and project teams but appoint a release manager to coordinate and coach the teams
  • C. Appoint a release manager in every product team to coordinate and coach the team members
  • D. Delegate all release management responsibilities to product and project teams

Answer: B

Explanation:
In a collaborative, less bureaucratic structure, release management needs to balance decentralization with oversight to ensure consistency and alignment. TheITIL 4 Practitioner: Release Managementdocument advises:"In organizations adopting collaborative practices, release management responsibilities can be delegated to product and project teams to enable faster decision-making, but a release manager should be appointed to coordinate and coach the teams, ensuring consistency and adherence to standards"(Section
3.3.2).
* Option A (Centralized team) contradicts the goal of reducing bureaucracy and enabling faster, collaborative practices.
* Option B (Delegate all responsibilities) risks inconsistency and lack of oversight, which can lead to uncoordinated releases.
* Option C (Delegate most responsibilities but appoint a release manager to coordinate and coach) balances decentralization with oversight, aligning with the goal of faster, collaborative practices while maintaining consistency.
* Option D (Appoint a release manager in every team) is overly resource-intensive and may lead to fragmented approaches across teams.
The correct answer is C, as it best supports the new organizational structure while ensuring effective release management.


NEW QUESTION # 23
During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

  • A. Ensure that required updates are included in the release of the new services
  • B. Include release of the required updates in the request fulfilment activities
  • C. Ensure that required updates are enforced as part of the ongoing operations and maintenance
  • D. Include release of the required updates in the incident resolution activities

Answer: C

Explanation:
This scenario involves using technology to improve incident resolution by addressing overdue updates. The ITIL 4 Practitioner: Release Managementdocument states:"To prevent delays in incident resolution due to overdue updates, release management can enforce updates as part of ongoing operations and maintenance, using automated tools to ensure systems are up-to-date"(Section 4.2).
* Option A (Include updates in incident resolution activities) is reactive and inefficient, as it delays resolution by embedding release activities into incident handling.
* Option B (Ensure updates are enforced as part of ongoing operations and maintenance) is proactive, using technology to keep systems updated, thus reducing incident resolution times by preventing the issue.
* Option C (Include updates in request fulfilment activities) addresses user requests, not the root cause of incident delays.
* Option D (Ensure updates are included in the release of new services) doesn't address existing systems needing updates, only new services.
The correct answer is B, as it leverages technology in operations to proactively manage updates, aligning with ITIL 4 principles.


NEW QUESTION # 24
Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

  • A. Release model review and development
  • B. Release management approach review and development
  • C. Product architecture and service relationship analysis
  • D. Release execution

Answer: A

Explanation:
The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).
* Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.
* Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.
* Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.
* Option D (Release execution) is the process of deploying a release, not developing or standardizing models.
The correct answer is B, as it directly relates to standardizing release preparation through model development.


NEW QUESTION # 25
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